Customer Service Training
CPD Accredited
Exceptional customer service involves meeting and exceeding customer expectations by delivering professional, helpful, and high-quality support before, during, and after their needs are fulfilled.
- But how can this be achieved consistently?
- How do you ensure your entire team delivers the same level of excellence?
- And what are the real benefits of providing outstanding customer service?
This course begins by clearly defining what customer service is and why it is essential for any successful business. From there, it explores the key objectives of exceptional customer service, effective verbal and non-verbal communication skills, identifying and understanding customer needs, and much more.
Equip yourself and your team with the tools and knowledge to make a lasting impression on your customers.
Course | Module number | Module name | Pass % required |
---|---|---|---|
Customer Service | 1 | About the Course | 70 |
Customer Service | 2 | What is Customer Service | 70 |
Customer Service | 3 | The Goals of Great Customer Service | 70 |
Customer Service | 4 | Discovering and Understanding Customer Needs | 70 |
Customer Service | 5 | Delivering Maximum Levels of Customer Service | 70 |
Customer Service | 6 | Making Customers Feel Great From the Start | 70 |
Customer Service | 7 | Communication Skills | 70 |
Customer Service | 8 | Non-verbal Communication and Body Language | 70 |
Customer Service | 9 | Dealing with Customer Complaints | 70 |