Customer Service Training

CPD Accredited

Exceptional customer service involves meeting and exceeding customer expectations by delivering professional, helpful, and high-quality support before, during, and after their needs are fulfilled.

  • But how can this be achieved consistently?
  • How do you ensure your entire team delivers the same level of excellence?
  • And what are the real benefits of providing outstanding customer service?

This course begins by clearly defining what customer service is and why it is essential for any successful business. From there, it explores the key objectives of exceptional customer service, effective verbal and non-verbal communication skills, identifying and understanding customer needs, and much more.

Equip yourself and your team with the tools and knowledge to make a lasting impression on your customers.

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Cost: £35+VAT

Customer Service Online Booking

Course Module number Module name Pass % required
Customer Service 1 About the Course 70
Customer Service 2 What is Customer Service 70
Customer Service 3 The Goals of Great Customer Service 70
Customer Service 4 Discovering and Understanding Customer Needs 70
Customer Service 5 Delivering Maximum Levels of Customer Service 70
Customer Service 6 Making Customers Feel Great From the Start 70
Customer Service 7 Communication Skills 70
Customer Service 8 Non-verbal Communication and Body Language 70
Customer Service 9 Dealing with Customer Complaints 70