Conflict Resolution in the Workplace
CPD, IIRSM & Institute of Hospitality Approved
Course Overview
Workplace conflict costs UK businesses an estimated £33 billion annually, according to the Confederation of British Industry. Additionally, up to 20% of a leader’s time is often dedicated to handling conflicts, impacting not only productivity but also team loyalty, motivation, cooperation, and morale.
This course begins by defining workplace conflict and examining its common causes and effects. It then explores the stages leading up to conflict and includes comprehensive modules on conflict resolution techniques that can be applied at any point in the escalation.
While conflict can have negative consequences, this course also highlights the potential for positive outcomes when conflict is managed effectively. Benefits include the sharing of diverse ideas, the ability to reach compromises through trust, and fostering an environment where differing opinions are valued rather than dismissed.
Target Audience
This course is ideal for supervisors and managers who want to develop robust conflict resolution skills. It’s a great introduction for those new to leadership roles and serves as a valuable refresher for more experienced managers. Covering essential theories and concepts, this course equips leaders with effective conflict management strategies.
The course can be offered to individual learners or to businesses aiming to train their entire first-line management team, ensuring everyone shares a consistent approach and skill set for handling workplace conflict.
Advantages
Unaddressed workplace conflict can harm relationships, team morale, and even the company’s financial performance. Learning effective conflict resolution techniques and taking a proactive approach to managing issues contributes to a more harmonious workplace and stronger, more efficient teams.
CPD approval means this course counts towards continuing professional development, supporting those who need to demonstrate their commitment to ongoing learning.
This online training is flexible, allowing participants to work through the modules at their own pace, fitting learning around work and personal commitments.
Further Progression
After completing this course, learners can build on their skills by exploring other management and business skills courses. We recommend Developing Teamwork and Introduction to Emotional Intelligence, both of which complement conflict resolution and contribute to becoming a well-rounded, effective manager.
Course | Module number | Module name | Pass % required |
---|---|---|---|
Conflict Resolution in the Workplace | 1 | The Causes and Symptoms of Conflict at Work | 70 |
Conflict Resolution in the Workplace | 2 | Resolving Conflict | 70 |
Conflict Resolution in the Workplace | 3 | The Five Conflict Modes | 70 |
Conflict Resolution in the Workplace | 4 | Using the Modes | 70 |
Conflict Resolution in the Workplace | 5 | Assertiveness | 70 |
Conflict Resolution in the Workplace | 6 | Making Positive Outcomes | 70 |